This web site is owned and operated by or on behalf of Serenity Life Services Inc. We  recognize that visitors to our site may be concerned about the information they provide to  us, and how we treat that information. This Privacy Policy addresses those concerns. This  policy may be changed or updated from time to time. 

 

OUR POLICY 

Serenity Life Services uses its best efforts to respect and protect the privacy of our online  visitors and donors. Unless you otherwise consent, we will use your personal information  only for the purpose for which it is submitted, such as to reply to your e-mails, handle your  complaints, and process billing requests related donations. Physical, electronic and  managerial procedures have been employed to safeguard the security and integrity of  personal information. We do not rent or sell mailing lists or contact information to third  parties.  

 

CREDIT CARD INFORMATION SECURITY 

We care about the safety and security of your transaction. We use high grade encryption  and the https security protocol to communicate with your browser software. This method  is the industry standard security protocol, which makes it extremely difficult for anyone  else to intercept the credit card information you send to us. Companies we work with to  process credit card transactions also use high grade encryption and security protocols. 

 

SHARING OF PERSONAL INFORMATION 

Companies may be engaged by Serenity Life Services to perform a variety of functions,  such as assisting with donation collection, providing technical services for our Internet  sites, etc. Such companies may have access to personal information if needed to perform  certain functions. However, these companies may use such personal information only for  the purpose of performing that function and may not use it for any other purpose. Other  than as provided in this privacy policy, Serenity Life Services does not sell, transfer or  disclose personal information to third parties. Serenity Life Services reserves the right to  use or disclose any information as needed to satisfy any law, regulation or legal request, to  protect the integrity of the site, to fulfill your requests, or to cooperate in any law  enforcement investigation or an investigation on a public safety matter. 

 

COMMITMENT TO ACCURACY 

In addition to maintaining privacy and security controls over information you share with us,  Serenity Life Services Inc. works to accurately process your donations and contributions.  We employ error checking procedures to make certain transactions are processed  completely and accurately. Independent external and internal audits are conducted to  ensure the privacy, security and appropriate processing of your information on our site.  During business hours, staff is available to answer questions about your financial donation  at (850) 696-6977 or e-mail . If your personal information  changes or you would like to review the personal information we may have on file, please  e-mail us with the new information or your review request at . 

 

TRACKING OF SITE VISITORS 

Visitors should be aware that non-personal information and data may be automatically  collected by the Serenity Life Services Inc. website through the use of "cookies." "Cookies"  are small text files a website can use to recognize repeat visitors, facilitate the visitor's  ongoing access to and use of the site, and allow a site to track usage behavior and compile aggregate data that will allow content improvements. Cookies are not programs that come  onto a visitor's system and damage files. If a visitor does not wish for information to be  collected through the use of cookies, there is a simple procedure in most browsers that  allows the visitor to deny or accept the cookie feature. Serenity Life Services Inc only  obtains non-personal information from its online visitors in order to improve visitors' online  experience and facilitate their visit within our site. 

If you have any questions about our Privacy Policy, you can contact us at: Serenity Life Services, Inc. P. O. Box 17601 Pensacola, FL 32522 or call us at (513) 204- 9718 or e-mail . 

We are available to answer your questions or hear your concerns. 

 

HIPAA 

NOTICE OF HIPAA PRIVACY PRACTICES for Serenity Life  Services, Inc. 

Serenity Life Services, Inc. referred to as "the provider" henceforth in this document)THIS  NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND  DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT  CAREFULLY. This Notice of Privacy Practices is being provided to you as a requirement of  the Health Insurance Portability and Accountability Act (HIPAA). This Notice describes how  we may use and disclose your protected health information to carry out treatment,  payment or health care operations and for other purposes that are permitted or required by  law. It also describes your rights to access and control your protected health information  in some cases. Your "protected health information" means any of your written and oral  health information, including demographic data that can be used to identify you. This is  health information that is created or received by your health care provider, and that relates  to your past, present or future physical or mental health or condition.

1. USES AND DISCLOSURES OF PROTECTED HEALTH  INFORMATION 

The Provider may use your protected health information  for purposes of providing treatment, obtaining payment  for treatment, and conducting health care operations.  Your protected health information may be used or  disclosed only for these purposes unless the Provider  has obtained your authorization or the HIPAA Privacy 

Regulations or State law otherwise permits the use or  disclosure. Disclosures of your protected health  information for the purposes described in this Notice  may be made in writing, orally, or by facsimile.

A. Treatment. We will use and disclose your protected health information to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with a third party for treatment purposes.  For example, we may disclose your protected health information to a home health agency  that is providing care in your home. We may also disclose protected health information to  other physicians who may be treating you or consulting with your physician with respect to  your care. In some cases, we may also disclose your protected health information to an  outside treatment provider for purposes of the treatment activities of the other provider. B.  Payment. Your protected health information will be used, as needed, to obtain payment for  the services that we provide. This may include certain communications to your health  insurer to get approval for the treatment that we recommend. For example, we may also  disclose protected health information to determine whether you are eligible for benefits or  whether a particular service is covered under a health plan. In order to get payment for  your services, we may also need to disclose your protected health information to  demonstrate the medical necessity of the services or, as required by the health plan for  utilization review. We may also disclose patient information to another provider involved in  your care for the other provider's payment activities. C. Operations. We may use or  disclose your protected health information, as necessary, for our own health care  operations in order to facilitate the function of the provider and to provide quality care to  all patients. Health care operations include such activities as:· Quality assessment and  improvement activities.· Employee review activities.· Training programs including those in  which students, trainees, or practitioners in health care learn under supervision.·  Accreditation, certification, licensing or credentialing activities.· Review and auditing,  including compliance reviews, medical reviews, legal services and maintaining  compliance programs.· Business management and general administrative activities. In  certain situations, we may also disclose patient information to another provider or health  plan for their health care operations. D. Other Uses and Disclosures. As part of treatment,  payment and healthcare operations, we may also use or disclose your protected health  information for the following purposes:· To remind you of an appointment.· To inform you  of potential treatment alternatives or options.· To inform you of health-related benefits or  services that may be of interest to you.· To contact you to raise funds for the provider. If you  do not wish to be contacted regarding fundraising, please contact our Privacy Officer.

2. USES AND DISCLOSURES BEYOND TREATMENT,  PAYMENT, AND HEALTH CARE OPERATIONS PERMITTED WITHOUT AUTHORIZATION OR OPPORTUNITY TO OBJECT 

Federal privacy rules allow us to use or disclose your  protected health information without your permission or  authorization for a number of reasons including the  following:

A. When Legally Required. We will disclose your protected health information when we are required to do so by any Federal, State or local law. B. When There Are Risks to Public Health. We may disclose your protected health information for the following public  activities and purposes:· To prevent, control, or report disease, injury or disability as  permitted by law.· To report vital events such death as permitted or required by law.· To  conduct public health surveillance, investigations and interventions as permitted or  required by law.· To notify a person who has been exposed to a communicable disease or  who may be at risk of contracting or spreading a disease as authorized by law. C. To Report  Abuse, Neglect Or Domestic Violence. We may notify government authorities if we believe  that a patient is the victim of abuse, neglect or domestic violence. We will make this  disclosure only when specifically required or authorized by law or when the patient agrees  to the disclosure. D. To Conduct Health Oversight Activities. We may disclose your  protected health information to a health oversight agency for activities including audits;  civil, administrative, or criminal investigations, proceedings, or actions; inspections;  licensure or disciplinary actions; or other activities necessary for appropriate oversight as  authorized by law. We will not disclose your health information if you are the subject of an  investigation and your health information is not directly related to your receipt of health  care or public benefits. E. In Connection With Judicial And Administrative Proceedings. We  may disclose your protected health information in the course of any judicial or  administrative proceeding in response to an order of a court or administrative tribunal as  expressly authorized by such order or in response to a subpoena in some circumstances.  F. For Law Enforcement Purposes. We may disclose your protected health information to a  law enforcement official for law enforcement purposes as follows:· Pursuant to court  order, court-ordered warrant, subpoena, summons or similar process.· For the purpose of  identifying or locating a suspect, fugitive, material witness or missing person.· Under  certain limited circumstances, when you are the victim of a crime.· In an emergency in  order to report a crime.G. For Research Purposes. We may use or disclose your protected  health information for research when the use or disclosure for research has been approved  by an institutional review board or privacy board that has reviewed the research proposal  and research protocols to address the privacy of your protected health information. H. In  the Event of A Serious Threat To Health Or Safety. We may, consistent with applicable law 

and ethical standards of conduct, use or disclose your protected health information if we  believe, in good faith, that such use or disclosure is necessary to prevent or lessen a  serious and imminent threat to your health or safety or to the health and safety of the  public. 

3. USES AND DISCLOSURES PERMITTED WITHOUT  AUTHORIZATION BUT WITH OPPORTUNITY TO OBJECT 

We may disclose your protected health information to your family member or a close  personal friend if it is directly relevant to the person's involvement in your care or payment  related to your care. We can also disclose your information in connection with trying to  locate or notify family members or others involved in your care concerning your location,  condition or death. You may object to these disclosures. If you do not object to these  disclosures or we can infer from the circumstances that you do not object or we  determine, in the exercise of our professional judgment, that it is in your best interests for  us to make disclosure of information that is directly relevant to the person's involvement  with your care, we may disclose your protected health information as described.

4. USES AND DISCLOSURES THAT YOU AUTHORIZE 

Other than as stated above, we will not disclose your health information other than with  your written authorization. You may revoke your authorization in writing at any time except  to the extent that we have taken action in reliance upon the authorization.

5. YOUR RIGHTS 

You have the following rights regarding your health information:

A. The right to inspect and  copy your protected health information. You may inspect and obtain a copy of your  protected health information that is contained in a designated record set for as long as we  maintain the protected health information. A "designated record set" contains medical and  billing records and any other records that the provider uses for making decisions about  you. Under Federal law, however, you may not inspect or copy the following records:  psychotherapy notes; information compiled in reasonable anticipation of, or for use in, a  civil, criminal, or administrative action or proceeding; and protected health information  that is subject to a law that prohibits access to protected health information. Depending  on the circumstances, you may have the right to have a decision to deny access reviewed.  We may deny your request to inspect or copy your protected health information if, in our  professional judgment, we determine that the access requested is likely to endanger your  life or safety or that of another person, or that it is likely to cause substantial harm to  another person referenced within the information. You have the right to request a review of  this decision. To inspect and copy your medical information, you must submit a written  request to the Privacy Officer whose contact information is listed on the last pages of this 

Notice. If you request a copy of your information, we may charge you a fee for the costs of  copying, mailing or other costs incurred by us in complying with your request. Please  contact our Privacy Officer if you have questions about access to your medical record. B.  The right to request a restriction on uses and disclosures of your protected health  information. You may ask us not to use or disclose certain parts of your protected health  information for the purposes of treatment, payment or health care operations. You may  also request that we not disclose your health information to family members or friends  who may be involved in your care or for notification purposes as described in this Notice of  Privacy Practices. Your request must state the specific restriction requested and to whom  you want the restriction to apply. The provider is not required to agree to a restriction that  you may request. We will notify you if we deny your request to a restriction. If the provider  does agree to the requested restriction, we may not use or disclose your protected health  information in violation of that restriction unless it is needed to provide emergency  treatment. Under certain circumstances, we may terminate our agreement to a restriction.  You may request a restriction by contacting the Privacy Officer. C. The right to request to  receive confidential communications from us by alternative means or at an alternative  location. You have the right to request that we communicate with you in certain ways. We  will accommodate reasonable requests. We may condition this accommodation by asking  you for information as to specification of an alternative address or other method of  contact. We will not require you to provide an explanation for your request. Requests must  be made in writing to our Privacy Officer. D. The right to have your physician amend your  protected health information. You may request an amendment of protected health  information about you in a designated record set for as long as we maintain this  information. In certain cases, we may deny your request for an amendment. If we deny  your request for amendment, you have the right to file a statement of disagreement with us  and we may prepare a rebuttal to your statement and will provide you with a copy of any  such rebuttal. Requests for amendment must be in writing and must be directed to our  Privacy Officer. In this written request, you must also provide a reason to support the  requested amendments. E. The right to receive an accounting. You have the right to  request an accounting of certain disclosures of your protected health information made by  the provider. This right applies to disclosures for purposes other than treatment, payment  or health care operations as described in this Notice of Privacy Practices. We are also not  required to account for disclosures that you requested, disclosures that you agreed to by  signing an authorization form, disclosures for a facility directory, to friends or family  members involved in your care, or certain other disclosures we are permitted to make  without your authorization. The request for an accounting must be made in writing to our  Privacy Officer. The request should specify the time period sought for the accounting. We  are not required to provide an accounting for disclosures that take place prior to April 14,  2003. Accounting requests may not be made for periods of time in excess of six years. F.  The right to obtain a paper copy of this notice. Upon request, we will provide a separate  paper copy of this notice even if you have already received a copy of the notice or have  agreed to accept this notice electronically.

6. OUR DUTIES 

The provider is required by law to maintain the privacy of your health information and to  provide you with this Notice of our duties and privacy practices. We are required to abide  by terms of this Notice as may be amended from time to time. We reserve the right to  change the terms of this Notice and to make the new Notice provisions effective for all  protected health information that we maintain. If the provider changes its Notice, we will  provide a copy of the revised Notice by sending a copy of the Revised Notice via regular  mail or through in-person contact. 

7. COMPLAINTS 

You have the right to express complaints to the provider and to the Secretary of Health and  Human Services if you believe that your privacy rights have been violated. You may  complain to the provider by contacting the provider’s Privacy Officer verbally or in writing,  using the contact information below. We encourage you to express any concerns you may  have regarding the privacy of your information. You will not be retaliated against in any way  for filing a complaint. 

8. CONTACT PERSON 

The provider's contact person for all issues regarding patient privacy and your rights under  the Federal privacy standards is the Privacy Officer. Information regarding matters covered  by this Notice can be requested by contacting your case manager or the Privacy Officer.  Complaints against the provider can be mailed to the Privacy Officer by sending it to:  Serenity Life Services, Inc. ATTN: Privacy Officer P.O. Box 17601 Pensacola, FL 32522 or  Privacy Officer can be contacted by telephone at: (513) 204-9718.

9. EFFECTIVE DATE 

This notice is effective June 12, 2021.